Our Most Recent Service Reviews
They turned lemons into lemonade. Honest company and worker’s are professional and courteous.
Pricing quoted to repair hot water heater was majorly off base. Declined services & paid the $90 fee. Had the same work completed by a local 562 shop for 80% less than the Castlewood pricing.
We have always had great experiences with Castlewood Plumbing. Recently, a technician came out to replace a 12 year old garbage disposal. We were able to shoot a picture of it with our phone and the technician showed up with the exact replacement and ...was in and out in short order. They are always professional and tidy and when their truck shows up in the driveway, in a strange sort of way you are proud to have them at your home because your neighbors know you opted for a pro and not Chuck in a truck.
Read all the recent reviews this place is a scam. Was told there would be a $96 service fee to diagnose problem with water softener. The tech came out spent five minutes looking at it and said it wouldn’t be cost effective to diagnose the issue. ...Immediately started showing me 3k-5k water softeners. How did I need to pay $96 if you weren’t going to try and find out what was wrong with my softener??? Seriously don’t try and rebut all these people saying you’re sales practices are abysmal. Anyone can see the numerous terrible reviews on here it’s not a fluke occurrence.
They were very prompt, friendly, got everything done timely and did a great job!
Last year Castlewood Plumbing (formerly Thome) installed a whole house filter and water softening system. The filter was to mitigate rust in the water from aging pipes from our well, and the well pump. The whole house filter has done a great job. Now I ...am having the well pump and piping replaced. The technician, Adam, which is the same person with whom I worked last year, reviewed the situation and gave several options, for which estimates will be provided. I appreciate that he considered the proximity of the well pump to our electrical panel and new power wall, and as such have suggested relocating the pump to minimize the risk to the electrical panel and power wall, should there ever be an issue with the pump. I have confidence that he has the experience to do the job correctly. And, the person I spoke with from the home office was so helpful and friendly. A great company all around.
Adam from Castlewood Plumbing was terrific! Very complicated water pressure issue in the house, which he expertly trouble-shooted and diagnosed. Extremely knowledgeable and experienced. Very clean workmanship. No mess. Explained problem clearly and ...patiently answered all my questions. Highly recommend.
Long story short - technician came out, we talked a bit, i explained the issue. Technician went in to the drain area, came out with an iPad with 3 prices, lowest being $700. At this point I'm stuck since i have to pay the "Service call". Technician ...worked on the clog for less than 45 minutes and was gone. I called and asked for the pricing practices and was given the verbal answer, nothing on paper.. Honest thought on the company was that the technician did fine, work was done and the drain was cleaned out... My issue is with the $700 price tag for less than an hour of time.. This isn't a technician issue, this is an issue with the owners of the company. It the owners are coaching their techs to purposely charge high prices then shame on them.. There are honest companies out there that are hurt by these terrible practices.. I called the company and politely asked for a discount and the company gave me $100 off the bill... SO, i paid $600 for less than an hours worth of time.. Based on discussions with other plumbers, I shouldn't have paid more than $350. Beware of Castlewood Plumbing & Thome Plumbing company, I believe they are one in the same.. Typically when companies are called out for their practices they change their name - I cant say this is what happened but what i can say is the company has two names now... You can be the judge.
I requested a Castlewood plumbing technician to replace kitchen faucet on 9/2/22. I purchased new faucet in advance of technicians arrival. The technician arrived looked under sink advising me without physical inspection that shut off valves were ...defective and must be replace. They were not leaking. I received two verbal bids from technician thereafter, $512 for faucet replacement, labor only, and $600 to replace shut off valves. Total bid $1120. Technician could not or would not advise timing. I rejected his bid and also request to pay $96 as he would not detail time and cost to support bid. I called another plumber who stopped by in the afternoon. Shut valves were fine, he replaced the faucet in 35 minutes. I paid him $100 for his professional service. Today i received an invoice from Castlewood for $96 and threatened to place lean on my house. Beware of this company.